Legacy.com apologizes for NYT NEWSPAPER swindle?|Your Funeral Guy

10 Jul

Legacy.com is apologizing for its part of not making things clear about charges at the New York Times. The Chief of operations said it all involved a  bad link at the webstite. NOT ADDRESSED IN THE APOLOGY WAS THE CHARGING OF GUEST BOOK SIGNERS FOR GUEST BOOKS, AND THE HIGH COST OF OBITUARY, AND DEATH NOTICES.

Last weekend, an artist and programmer named Maciej Ceglowski published an item to his personal blog headlined “The Great Legacy.com Swindle.” Following the suicide of a friend, Ceglowski encountered the paid obituary services of Legacy.com and The New York Times website. He was not pleased.

In a follow up e-mail, Ceglowski told me “the online obit market is something I gave zero thought to until my friend died, but strikes me as quite interesting (and somewhat sinister) now.”

He was especially upset at the Times’ failure to alert users to the $79 fee for a death notice before charging them for it — a problem Legacy.com has since corrected on its partner site with the Times. He was also bothered by an automated reminder seeking up to $79 to preserve his friend’s guest book “in perpetuity.”

Katie Falzone, Legacy.com’s director of operations, e-mailed Ceglowski early Sunday to apologize for the lack of disclosure on the Times page, a problem she attributed to an incorrect link. By the time I went to the site later Sunday, the link had been fixed and Ceglowski had updated his post to include Falzone’s e-mail.

via www.poynter.org

This is all part of an income crunch that has come to the Newspaper Industry and the Funeral Industry. More and more newspapers are charging to view their on line content, even the death notice and obituary. Death notices and obituaries often cost above $400 dollars which amounts to price gouging  by the Funeral and Newspaper Industry.

Funeral Industry|Funeral News|Funeral Blog By Your Funeral Guy

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3 Responses to “Legacy.com apologizes for NYT NEWSPAPER swindle?|Your Funeral Guy”

  1. goodfuneralguide July 12, 2010 at 12:22 pm #

    Nice work, sir!

  2. Cynthia Kinsella January 5, 2011 at 4:14 pm #

    I found this article today while researching Legacy as I was doing a letter to them and our lawyer. When family is requesting memorial donations in the obituary go to our organization the link on the side reads that you can contribute to the organization listed by the family with a link to a payed link that is not ours. And in the obituary the link for our organization is changed to a paid link. I am sure we will have to buy a link to make it right but it is blackmail and I am sure we would win in a court of law. They will tell us that even though there is a pattern of it that it is a mistake. Has this company found one more way to make money off the tragedy of another?

  3. computing November 20, 2012 at 9:33 am #

    I know this if off topic but I’m looking into starting my own weblog and was curious what all is required to get setup? I’m assuming having a blog like yours would cost a pretty penny?

    I’m not very web smart so I’m not 100% sure. Any recommendations or advice would be greatly appreciated. Cheers

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